About

I’ve spent my whole working life in rooms where something’s gone wrong and someone has to stay calm and find the fix. That started when I was 18 and it never really stopped. It’s also the reason OpsTriage exists.

I got my start as a volunteer first responder, running calls before I’d figured out much else about my life. That pulled me into paramedic training, which I completed, followed by a year and a half as a pharmacy technician learning how medication systems actually work behind the counter. Then came nursing, and that’s where I stayed for the next decade.

Ten years in emergency rooms. Travel nursing across roughly 20 hospitals in Canada and the US, which meant walking into a new department every few weeks and learning its systems fast enough to be useful by the first shift. Time as a charge nurse, running the floor and the flow of an ER when it got busy. And stretches of remote nursing in northern communities, where you don’t have a full team or a full toolkit and you make it work with what’s in front of you.

There’s one thread through all of it. I’m the person who walks into a messy, high-pressure situation, sees how the pieces actually fit, and finds the fastest safe way through.

Somewhere along the way I taught myself the technical side too. Building tools, automating the tedious parts, wiring systems together so they stop leaking. I learn fast because I’ve always had to. And in every clinic and practice I passed through, I kept noticing the same thing: how much good work got buried under broken workflows. The same forms typed twice. The recall list nobody had time to call. Capable people spending their day on things a system should have handled.

That’s the problem I decided to solve.

OpsTriage is what happens when an ER nurse points that same diagnostic instinct at your practice instead of a patient. I find where your operations are losing time and money, tell you plainly what’s wrong and what it’s costing you, then build the fix. I understand clinical workflows because I lived inside them for ten years, and I know what it feels like to be the one holding it all together when the room fills up.

I’m based in Cornwall, Ontario. The first practice I ever built this for was my partner Courtney’s, and watching her get her evenings back is a good part of why I do this work. If your practice feels like it’s leaking time somewhere you can’t quite put your finger on, that’s exactly the kind of thing I’m good at finding.